Frequently Asked Questions

Are your products suitable for all dog sizes and breeds?

Yes, our products are designed to cater to dogs of all sizes and breeds. Our leash is 100% adjustable, ensuring a perfect fit regardless of how small your dog may be, making it suitable for every pet. For our dog collars, we recommend customers consult our size chart to ensure the best fit for their dog. This way, you can choose the most appropriate size, ensuring comfort and safety for your furry friend.

How do I care for and maintain my dog gear products?

To ensure the longevity of your products, we recommend hand washing them with mild soap and cold water, then air drying.

Where do you ship to?

Currently, we only ship within Australia. We are dedicated to providing the best service and fastest delivery to our Australian customers. Please stay tuned for any updates on our shipping policy, as we hope to expand our shipping options in the future.

How long will it take to get my order?

The total time to receive your order includes a processing period of 1-3 business days, followed by the delivery time based on the shipping option you choose: 3-8 business days for Standard Shipping at $7.90, or 1-3 business days for Express Shipping at $14.00. Please note, delivery times may vary depending on your location.

Where can I check the status of my order?

Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details.

If you are having trouble finding your tracking information, email us at and we will happily provide this for you.