Frequently Asked Questions
Email us at hello@mightytiga.com within 30 days of receiving your order.
- Write your order number clearly on the outside of the parcel.
- Include a note with your name, email, and order number inside the package.
- Use a tracked service to send it back to us.
Return shipping is at your cost. Once we receive the item and confirm it's in original condition, we’ll refund the product price (excluding original shipping) back to your original payment method. Refunds are processed within 7–10 business days of receiving the item.
You have 30 days from the date of delivery to request a return.
Not at the moment.
If you need a different size or colour, simply return your item for a refund and place a new order. It helps us process things faster and keeps stock flowing smoothly.
We’re really sorry that happened.
Please email hello@mightytiga.com within 14 days of delivery and include:
- Your order number
- A short description of the issue
- Three clear photos of the fault
If approved, we’ll send you a pre-paid return label. You can then choose between a refund or a replacement.
We can only accept returns for items in brand-new condition — no signs of wear, washing, or use.
Yes — unless the item was clearly marked “final sale” on the product page.
If your order hasn’t shipped yet, get in touch with us as soon as possible at hello@mightytiga.com.
Once it’s out the door, we can’t cancel — but you’re welcome to return it once it arrives.
Here’s how to measure:
- Use a soft measuring tape (or string and a ruler).
- Wrap it where the collar naturally sits.
- Slide two fingers under the tape — it should feel snug, not tight.
Want to see how our 1.5-inch collar will look? Cut a paper strip to that width and wrap it gently around your dog’s neck — it’s a great way to check if the size feels right visually and physically.
Because strength shouldn’t come at the cost of comfort.
Our equestrian rope is:
- Double-braided for durability
- UV-resistant and colourfast — it holds up in all conditions
- Washable and soft in hand
- Safe for animals and made to last
It’s trusted in the equestrian world for a reason — and now it's trusted by Mighty Tiga dogs too.
Absolutely. If you need something tailored to you or your dog’s walking style, email hello@mightytiga.com and we’ll see what’s possible.
If your dog’s still learning to walk on a loose lead, we recommend starting with the handheld setup.
The leash itself is strong — but using it around your waist or body is best for
dogs who’ve already got some leash manners.
You can still use the hands-free mode in calm environments while training — it frees your hands for treats, clickers, or anything else you need to stay relaxed and in control.
Mighty Tiga gear is designed for medium to large dogs — especially those with strength, reactivity, or a bit of unpredictability.
Our 9cm locking carabiner is durable and secure, but it may be bulky for smaller breeds. If you’re unsure, feel free to reach out and we’ll help guide your choice.
Hand wash with mild soap and cold water. Let it air dry and it’ll be ready for your next walk.
Our rope-based leashes and long lines are handmade in Australia using premium equestrian rope from Victoria.
Our other items, like the tactical collar and regular leash, are produced in small batches to maintain consistent quality.
Every item is tested, packed, and shipped with care.
Mighty Tiga was born from lived experience.
Our founder’s dog, Tiga, is reactive — and walking him wasn’t just difficult,
it was emotionally exhausting. That’s why we built gear that’s strong, reliable, and designed for real-world challenges.
We understand what it feels like to be on edge during walks, to avoid certain routes, or to feel judged.
We’re here to make walks safer, calmer, and more enjoyable — and to remind you that you’re not alone.
